Swickard Honda Of Thousand Oaks

james epperson

4/5

Customer service advisor was great and I was in an out within a good time. Only concern I had was after my oil change, my wiper fluid was empty even though it was checked off complete. This gives concern as it makes a person question what else wasn’t done?

Julio Colocho

1/5

I have a 2022 Honda Civic Touring 17k miles. I brought my car in for a “Sticky Steering Wheel”. 1/22/24. After service diagnosed my vehicle as having a “faulty steering rack” they made me aware that the part (new steering rack) was going to take several weeks to orde r and receive and to take my car back and bring it in once the part arrived. I refused as it was a safety concern and left the car in their care. I asked for a loaner as they state on their website as part of their complimentary service and my service advisor (Joey Limon) stated they “DO NOT PROVIDE LOANERS”. After calling Honda Corporate and opening a claim and 3 days of back and forth. 1/24/2024 I was called by the service manager at Thousand Oaks and provided a loaner through enterprise as he stated their fleet of loaners were all taken at the moment. I had to Uber from my home in Simi valley 93065 to Thousand Oaks Honda (19 miles) to retrieve the paper stating they were covering the loaner for enterprise. From there I was driven in a “Honda shuttle” about 1 mile over to enterprise, to pick up my loaner as they stated it had to be the enterprise next to Honda and not near my home. That was $30 out of pocket expense for my Uber from my home to Honda. While Honda only provided $50 flat rate each day, it left me driving enterprise’s cheapest rental, a base corolla for a month. The loaner did not have all the comfort options my 2022 civic touring includes, but I was just content with having a vehicle to get to and from work and not have to use an Uber like I did for the previous 3 days. My service advisor extremely lacked communication overall. Enterprise apparently had no contact with the dealer what so over, I just provide a paper from Honda stating to charge their business account for the rental but did not state how long I was keeping the rental. After 1 week enterprise decided to charge my credit card that I provided as a “DEPOSIT ONLY”. I was charged $350. After I found the charge on my credit card, I called the Honda dealer to express my concern and the service advisor finally did his job and called enterprise to address the issue and provide a time frame when the vehicle would be completed and when they should expect the rental back. Enterprise refunded the $350 back to my credit card. I expressed to the service advisor to please communicate with me in regards to the vehicle and asked for an update, he stated they were still awaiting the part and that he did not have any estimate time of completion. For the next 3 weeks I did not get an update and I get a call on 2/23/24 at 8:07 am that my vehicle was done and ready for pick up. I had to leave work early, cancel all my plans, I had to commute in heavy traffic to make it to enterprise and the dealer as they both closed at 6pm. I arrived at enterprise at 5:14pm and arrived at the Honda dealer for pick up at 5:30pm. None of my paper work was complete and I had to wait an additional 30 mins to receive my paperwork and keys to my vehicle. Upon receiving my vehicle I noticed they attempted to wash my car. My car was left with tree sap, water spots, swirl scratches, there was dirt, leaves, tree branches, and debris all through the crevices of my vehicle. Inside my engine bay and when I opened my trunk compartment. It was extremely disappointing how my car was treated and my overall experience. I take pride in the ownership of my vehicle and the sacrifice it takes to own and pay my vehicle each month. Just sharing my experience so everyone can be aware before bringing you vehicle here. ...Read More

Shari Joy

5/5

I showed up without an appointment and they still took me in, which was very nice. Anthony ran a diagnostic on my car and showed me an itemized list of everything on my car that needed maintenance. Unfortunately I just didn't have the funds for the whole deal, I let him know what I could afford and there was no pushing or guilting from him, which was very much appreciated. He even gave me a discount on what I got done. Great service. ...Read More

Jeff Lawrence

1/5

Unfortunately I am very disappointed with the service department. I paid for an oil change, tire rotation and a check of the engine such as air filter and lubricants. Upon pick up.. i noticed the tires were never rotated, when brought to there attention.. they said t he technician felt one of the tires was more worn then the others, and therefore didn’t rotate.. I was told I would be refunded the cost.. still waiting for refund. I decided to check the air filter. It was dirty and in need of replacing.. I brought this to the attention of the service provider and he agreed the filter should have been changed. The paperwork was checked ✅ indicating it was in good condition, again another item I was charged for and they didn’t do the service. I even wonder if the oil was changed at this point. Do better…. How many customers have you taken advantage of that didn’t check the quality of the work as I did. You should be ashamed to operate a business like this. 👎🏻👎🏻 ...Read More

Heidi McMorrow

4/5

Taking my Honda into Thousand Oaks Honda was a great experience! Justin was very knowledgeable, kind and described everything in detail so it was clear about the issues and the fixes needed. With all the fixes strongly suggested to complete, he did express what items were mo st important than others to get done right away. They communicate well on the estimated time for servicing and are diligent in reaching you for pick up. I appreciated the care and will be returning for future service to this specific Honda. Thank you Justin! ...Read More

Twila Cook

5/5

Joey helped me close my passenger window on a Saturday with tape. He then scheduled an appointment to get the window regulator replaced. I had to be out of town, and I couldn't go if my window stayed open. Then, when I did come in for the servicing, he was thoughtful, knowle dgeable, considerate, and just so helpful. Even though I didn't buy my Honda at Swickard, I come here because my Honda Fit is taken care of by professionals. Everyone is so pleasant and helpful, even the young woman answering the phone. The Honda employees are all so professional are genuine in their commitment to Honda and its customers. Even the driver who gives rides is kind. I want to know that my Honda is getting real parts and is being cared for by people who have been trained by Honda. ...Read More

Christina Muckschel

5/5

Very happy with our purchase! Super friendly! We where checked on throughout our time there. Any questions we had where answered efficiently. Joseph’ was our sales rep and made sure we knew everything about the vehicle! He also went through all the settings and made sure w e where comfortable before driving away! ...Read More

Chaunte Mayronne

5/5

We had a wonderful and hassle-free experience buying our car at Swickard Honda. Syed was knowledgeable and made the process so simple. He listened to our needs, concerns and interests and was able to find our family a perfect car and negotiated a wonderful deal! Thank you fo r making what I thought was going to be a headache, such an enjoyable experience. ...Read More