Jaguar Thousand Oaks

Levanah Bdolak

5/5

Whenever I have to bring in my jaguar for servicing I have found Jaguar Thousand Oaks really great. My service consultant, Efrain Manzo is easy to reach, explains in detail what needs to be fixed or serviced. He does his best to get my car service finished quickly. I often e ither wait for my car or use a really appreciated gracious loaner. I have found Jaguar TO to be a reputable, honest and quality dealership and would recommend them to anyone who has a jag. ...Read More

Donn Dabney

5/5

I have driven luxury cars for a long time but they've always been pre-owned. So when I made the decision to factory order a brand new Jaguar XJR sport it was a monumental step up from the cars I've driven before not to mention a huge financial commitment. Bonnie Smith took g reat care of me, making sure that everything went smoothly and that the entire process was completely enjoyable. She is deeply knowledgeable about Jaguar and Land Rover products making the entire process seamless. I highly recommend Bonnie Smith to anyone interested in purchasing one of these beautiful, British luxury vehicles. ...Read More

David Heber

5/5

The panel with the map and courtesy lights fell out into my right hand as I was diving East on Thousand Oaks Blvd. I could not drive this way so I drove slowly towards TO Jaguar Service Dept. and in distress asked the Service Manager for help. He looked into the car and was able to find a screw that fell into the sunglasses compartment. He put the screw back and tightened it fixing the problem. I get all my service on my 2001 Jag XJR at TO Jaguar which I baby with only 52,000 miles after 17 years of ownership. It is so great to have this wonderful team including the Service Msnager and my service advisor Victor Avalos to take such great care of my Jag. ...Read More

Suzanne Nessary

5/5

I am very happy with the service I receive from Jaguar Thousand Oaks. Recently I have had a few issues that cropped up with my F-pace; the Service Manager, Tony Lopez, addressed each issue personally and made sure all my concerns were taken care of in a very professional man ner. Thank you Tony. ...Read More

Paul Gamez

5/5

I had a question about a delicate removal of a plastic part in order to install a wind screen. My service advisor understood the problem and immediately summoned the head mechanic who was quickly able to pop off the parts and send me on my way. Great customer service, than ks again ...Read More

Naveed Ahmed

1/5

I have been a long time Jaguar owner and customer in San Diego and received great service. However, the same cannot be said about this particular dealership in Thousand Oaks. I tried to purchase a used car from them and sent multiple text and messages to the sales rep (Way ne). I was traded back in forth with him an another sales rep. I asked Wayne for the all in cost which I was promised in a couple of hours on Thursday afternoon. Received nothing. Messaged again the next morning at 10am to follow up and was told that he got busy will get me numbers later today. Got nothing. Followed up again Friday around 4 pm and was told "please understand that weekends here are very busy". Literally I was begging them to sell me the car, but alas, they are too busy for a sale. If you are so busy, why did you make promises that you will send it right away? why not refer me to someone else then? I even told him I would pay a deposit to hold the car since I wouldn't be able to make it from SD to LA till Monday, to which they said the don't do. By the time he got me the number it was past bank wire cut off and there was no way i could wire the money before Monday. Received a text message Sunday afternoon that the car is sold. From a luxury brand you would expect better service but I have yet to receive such lousy service before from any car dealership. ...Read More

Rick Eggleton

1/5

Lousy communication from service writer. Saw an opportunity to seriously overcharged me, because they had to buy a used part (at 3 times it’s list price). Promised a discount and didn’t receive it. Car took almost 2 weeks to get back. I’d call to find out status and n ot get a call back. Come on guys let’s screw the customer because we are a big outfit and we can. I will never take my car to these people again. They simply don’t care about their customers and certainly don’t teach customer service skills. Get a quote then price it out. I saved $700 on rear brakes; for what they quoted I could have done all 4 wheels. Same for wipers and oil change. ...Read More

Ralph Gidwitz

5/5

Brought my 2013XKR in for an oil change and inspection at the agreed time. Thousand Oaks Jaguar put into the service bay immediately and had my car serviced and washed within an hour as promised. They have also serviced my 2018 XJR 575 and did a superb job well within the predicted time. ...Read More